Support
Sales & Support
How can we help you today?
Our human-powered support is available by phone, live chat, or email during business hours.Phone
1 (800) 481-1656
Live chat
We looove to chat! Just click the window at the bottom of your screen.
Email
support@taradel.com
Feel free to email any time — a great option if you need to attach files or screen shots.
1 (800) 481-1656
Live chat
We looove to chat! Just click the window at the bottom of your screen.
support@taradel.com
Feel free to email any time — a great option if you need to attach files or screen shots.
Frequently Asked Questions
We update our FAQs pretty often. Check 'em out and don't be afraid to ask if you need additional support. General
We're a martech (marketing technology) company on a mission to help advertisers and businesses create and deploy effective, multichannel marketing campaigns. Our user-friendly apps, tools, and services make it easy to target audiences, create awesome ads, and track results — we manage everything for you.
Multichannel marketing works by running coordinated advertisements, across several different channels, to maximize impact and return on investment. In doing so, your ads reach the right audience, more frequently, increasing brand awareness and conversion rates.
Our apps and tools make your marketing (and life) way easier. With one simple order, you can launch targeted local marketing campaigns across the most popular media channels. In short, we do everything for you — saving you countless hours while increasing your chances of success.
Yes, we white label our platform for agencies, franchisors, associations, and government applications. Additionally, we have licensing options available for partners who have internal fulfillment capabilities. To learn more, visit https://www.everydoordirectmail.com/white-label-solutions
Design
We have three design options: 1) Upload your own artwork; 2) Free, customizable design templates; 3) Professional design service (fees may apply). During checkout, you can select the best design option for your campaign.
For orders including a design template or professional design services, a Taradel® designer will contact you by phone (and email) after receiving the order to begin the creative design process. They’ll ask you the right questions and get your logo, text, and other important info. Digital proofs are provided via email and must be approved prior to completing your order.
The turnaround is largely dependent upon whether you upload your own artwork or choose to have Taradel® help you with the design. If you upload your own design we can process your order within one business day. For orders that include design services (template customization or custom design) please allow 3 to 7 business days.
Yes! Our in-house creative pros design your digital ads at no additional cost with any purchase of EDDM plus digital ads. You can always send us your own artwork, too.
Products & Services
After creating an audience map, you will see a prompt that says "Where do you want to advertise?" that lists all available digital advertising channels. Click on the channels you prefer to customize your campaign.
Please visit the Pricing tab on our website for full details and pricing.
That's a tough one because there is so much variance. Response rates are determined by numerous factors including offers, timing, competition, and more. We can help you create great ads, based on current best practices, and our services include optional access to a reporting dashboard which you can use to monitor calls, clicks, and more.
You can schedule your preferred delivery window during checkout. On average, it takes 1-2 weeks total from the time you order depending on the design option that you choose. As with all marketing, it is best to plan your campaign in advance so that you have time to execute a successful strategy.
Direct mail campaigns are delivered by the USPS per the delivery schedule you select during checkout. Digital ads deliver according to the start and end dates you select during checkout.
Account
To access your account, click sign-in at the top of any website page and enter your username and password.
You can reset your password at any time by clicking the "Forgot Password" link on the account sign-in page.
Log-in to your account, click "View Account" and then click on Orders/Tracking.
Log-in to your account, click "View Account" and then click on My Maps
Log-in to your account, click "View Account" and then click on My Cart. If you were logged-in during your prior session, you should be able to continue with the order.
Log-in to your account, click "View Account" and then click on Account Settings.
Log-in to your account, click "View Account" and then click on Order History. You can select any existing order and view performance reports by date range.
Ordering
Payment is due at the time of order. We accept most major credit cards and offer payment in full, payment plan, and financing options (for qualified uses) via our partnership with CreditKey.
We offer terms as low as 0% for 30 days for qualified customers through our partnership with CreditKey. You can apply for credit online at the link below and get an instant decision. It's really easy! https://www.creditkey.com/app/apply/taradel
Requirements
- 600+ FICO
- A valid, operating business
$40k+ gross annual income
App/Website
Our Mapfire app makes it easy to reach the perfect audience using a powerful mix of geographic (location-based) and demographic (age, income, etc.) filters. For example, a lawncare business can easily target affluent homeowners in nearby suburban neighborhoods using our app — Mapfire makes it easy!
Taradel's built-in reporting dashboard includes performance metrics such as impressions, clicks, opens, phone calls, and more. You can access your reporting dashboard directly through your account at any time.
Contact Us
Call (800) 481-1656, use the live chat feature on our website, or email us via support@taradel.com.
Yes! We're always looking for smart, creative people and we'd love to hear from you. Email us at careers@taradel.com.
